Cancellation Policy

Cancelling of a class must happen online, from your account either through Momence.com or on your Momence Fitness App. We cannot acknowledge cancellations via phone, text, email or social media messaging.

Regular Occurring, Weekly Classes

3 hours notice is required when cancelling. Passes will automatically be added back onto your account with 3 hours or more notice. Cancellations made after the cutoff window will result in that pass being forfeit. Monthly members - may be charged a drop-in rate if late cancelling results in a space going unfilled.

Special Event Classes

Specific cancellation policies will be listed in the descriptions.

For courses - 24 hours notice must be given for cancellation of a full course, individual classes of a course will not be refunded if unable to attend

For One-off Special Event Classes - 24 hours notice required unless. otherwise indicated.